Thank you for shopping with Business Union Trade! If you're not fully satisfied with your purchase, we're here to assist you.
Returns & Exchanges
- Eligibility: Items can be returned or exchanged within 30 days of receipt if:
- They are in original packaging.
- They are unused and undamaged.
- To initiate a return, contact [email protected].
- Returns are processed within 5 business days after receipt. Refunds are issued to your wallet by default unless otherwise requested.
Note: Special sale items are non-returnable and non-exchangeable.
Non-Returnable Items
- Final sale items.
- Swimwear (unless defective or incorrect).
- Provide photos showing defects when requesting a return/exchange.
Damaged Items
If you receive a damaged item, notify us immediately for support.
Order Cancellation
- Full refund: Cancel within 24 hours of purchase.
- Partial refund: Cancel after 24 hours but before shipping (15% fee applies).
- No cancellations: Orders that have been shipped.
Refunds
- Refunds are processed within 7-15 business days after item inspection.
- For delays, check with your bank or contact [email protected].
Shipping Costs
Customers are charged once for shipping (includes returns). No restocking fees apply.
Thank you for choosing Business Union Trade!
